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“Further to the fitting of a new tyre to my car today, I felt I must again congratulate you on your excellent personal service, (which as you know is very rare these days.) Also I must compliment you on your staff, especially the lad who carried out the work today, he was most helpful and considerate as well as efficient.”
“Just a quick note to say now impressed I was with the service I received today. Kay, the receptionist, was most affable and pleasant on the phone and managed to explain the difference between an alignment and balancing! It certainly made me want to come in to use your garage. The boys were most efficient and polite as they went about seeing to my car. I shall be back, and I would also be sending friends to you.”
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